AAT’s first Distance Learning Provider of the Year Winner (Recognised for delivering excellence)

Terms & Conditions

This page (together with our Privacy Policy) tells you information about us and the legal terms and conditions (Terms) on which we provide Training Courses (Training Courses) which could include any combination of the supply of Course Materials (Goods), the supply of training (Services) and/or the supply of learning tools provided in our on-line learning zone (Digital Content) listed on our website (Our Site) to the student named on the registration form (You).

These Terms will apply to any contract between us for the purchase of our Training Courses (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Training Courses from our site. Please note that before placing an order you will be asked to agree to these Terms.

Please click on the button marked "I Accept" next to these Terms on the registration form if you accept them. If you refuse to accept these Terms, you will not be able to order any Training Course from our site.

You should print a copy of these Terms for future reference.

We amend these Terms from time to time as set out in clause 6. Every time you wish to order a Training Course please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 1st August 2017.

These Terms, and any Contract between us, are only in the English language.

1. Information about us

1.1 We are Eagle Education and Training Limited, a company registered in England and Wales under company number 04605007 and with our registered office at Unit B Brymbo Enterprise Centre, Blast Road, Brymbo, Wrexham LL11 5BT. Our main trading address is Unit B Brymbo Enterprise Centre, Blast Road, Brymbo, Wrexham LL11 5BT. Our VAT number is GB 833837116.

1.2 We operate the websites https://www.eagle-education.co.uk/ and http://moodle.eagle-education.co.uk/

1.2 To contact us, please see our Contact us page.

2. Use of our sites

2.1 Access to our sites is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our sites without notice (see below). We will not be liable if for any reason our sites are unavailable at any time or for any period.

2.2 From time to time, we may restrict access to some parts of our sites, or our entire sites, to users who have registered with us.

2.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

2.4 Commentary and other materials posted on our site are provided without guarantees, conditions or warranties as to its accuracy and are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

2.5 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

3. How we use your personal information

3.1 We only use your personal information in accordance with our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read this, as it includes important terms which apply to you.

4. Purchase of Training Courses

4.1 You may only purchase Training Courses from our site if you are at least 18 years old.

4.2 We intend to rely upon these Terms and our Privacy Policy in relation to the Contract between you and us. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these Terms to be confirmed in writing.

4.3 As a consumer, you have legal rights in relation to Goods that are faulty or not as described or in relation to Services not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

5. How the contract is formed between you and us

5.1 For the steps you need to take to place an order on our site, please visit the relevant course page and choose your Training Course.

5.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

5.3 After you place an order, you will receive an Order Confirmation e-mail from us acknowledging that we have received your order. The Order Confirmation email will advise you whether your Training Course includes Services Only or Services, Goods and access to Digital Content. The Order Confirmation email allows you to check and amend any errors before we accept your order. Please take the time to read and check your order at each stage of the order process. Our acceptance of your order will take place as described in clause 5.4.

5.4 We will confirm our acceptance of your order to you by sending you an e-mail (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

6. Our right to vary these terms

6.1 We may revise these Terms from time to time in the following circumstances:

a. changes in how we accept payment from you; and
b. changes in relevant laws and regulatory requirements.

6.2 Every time you order a Training Course from us, the Terms in force at that time will apply to the Contract between you and us.

6.3 Whenever we revise these Terms in accordance with this clause 6, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.

7. Your cancellation and refund rights

7.1 You have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013 during the period as set out in this clause 7. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to proceed with your Training Course, keep the Goods supplied, use our Service or access our Digital Content, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.

7.2 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed.

7.3 Where time periods are quoted, when the last day of that time period ends on a Saturday, Sunday or Bank Holiday it is extended to the next working day.

7.4 With a Contract for the supply of Services only, you have a period of 14 (fourteen) days in which you may cancel, starting from the day after the date that the contract was formed.

7.5 With a Contract for a Training Course in which we provide Goods, Services, and access to Digital Content throughout the duration of your Training Course, the period of 14 (fourteen) days in which you may cancel shall start from the day on which the first of the goods come into your possession or the possession of the person that you ask us to deliver the goods to.

7.6 We confirm in your Order Confirmation the combination of Services, Goods and/or Digital Content that is provided on your chosen Training Course. Prior to placing your order, the same information is provided on the applicable course page on our website.

7.7 Where the right to cancel exists a cancellation form will be provided. Cancellation forms can be emailed to info@eagle-education.co.uk or posted to Unit B Brymbo Enterprise Centre, Blast Road, Brymbo, Wrexham, LL11 5BT. You may wish to keep a copy of your cancellation notification for your own records. Cancellation is only effective if it is sent before the end of the cancellation period. We will acknowledge receipt of your cancellation by email when we receive it.

7.8 You will receive a full refund of the price you paid for the Training Course and any standard delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 14 days of the day on which you gave us notice of cancellation as described in clause 7.7. When there are goods to return see clause 7.9 and 7.10, if you have used our service see clause 7.11, if you have had access to Digital Content see clause 7.12.

7.9 If you return Goods to us under this clause 7 for reasons of them being faulty or mis-described, we will refund the price of the defective Goods in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

7.10 If Goods were delivered to you:

a. you must return them to us within 14 days of when you informed us of your decision to cancel
b. unless the Goods are faulty or not as described (in this case, see clause 7.9), you will be responsible for the cost of returning the Goods to us;
c. you have a legal obligation to keep the Goods in your possession and to take reasonable care of the Goods while they are in your possession.
d. we reserve the right to deduct an amount from the reimbursement, or charge you if the goods have been handled more than what is necessary to establish their nature, characteristics and function, or if they have been used.

7.11 To use our service during the cancellation period you must make a request in writing. If you cancel your Training Course within the cancellation period specified and have used our service we can charge you for the services provided.

7.12 If you cancel your Training course within the cancellation period specified and you have had access to Digital Content you will lose your right to cancel. If you want to access to Digital Content during the cancellation period you must express this in writing and you must acknowledge that your right to cancel will be lost.

7.13 We refund you on the credit card or debit card used by you to pay, or by bank transfer to the account that the funds were received from.

7.14 Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.

7.15 As a consumer, you will always have legal rights in relation to Goods that are faulty or not as described or Services that are not carried out with reasonable care and skill. These legal rights are not affected by the returns policy in this clause 7 or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

8. Delivery of Goods

8.1 You will be advised in the Order Confirmation whether your course includes Goods. We reserve the right to dispatch Goods in instalments and we reserve the right to provide Goods that we consider to be the most suitable to help you achieve the relevant learning outcome (Module) at that time.

8.2 We will determine which Goods will be included in each Dispatch.

8.3 The first Dispatch of Goods will commence when we accept your order and we will Dispatch the Goods to the address that you provided. Subsequent Dispatches will commence when we receive a written request from you confirming you are ready to use the Goods and confirming the Delivery address that you would like the Goods to be dispatched to.

8.4 Each Dispatch will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, normally within 5 (five) working days unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date. Delivery will be completed when we deliver the Goods to the address you gave us.

8.5 You must inspect the Goods upon delivery and tell us immediately and no later than within 14 (fourteen) days if any parts of the Goods are defective or missing. After this period you will be deemed to have accepted the Goods.

8.6 The Goods will be your responsibility from the completion of delivery.

8.8 The final dispatch of Goods will be made once we have received payment in full for your Training Course, including all applicable delivery charges.

8.9 You own the Goods once we have received payment in full for your Training Course, including all applicable delivery charges.

9. Providing services and digital content

9.1 We will supply the Services and Digital Content to you as set out in the Order Confirmation or Dispatch Confirmation.

9.2 We will make every effort to complete the Services on time. However, there may be delays due to an Event Outside Our Control. If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:

a. We will contact you as soon as reasonably possible to notify you; and
b. Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our performance of Services to you, we will restart the Services as soon as reasonably possible after the Event Outside Our Control is over.

9.3 Under this contract Services and Digital Content will only be provided to the person named on the Course Registration Form and confirmed in the Order Confirmation. Services are non-transferrable. You agree that Services will only be provided to help you achieve the Modules applicable to the Training Course you have purchased.

9.4 We cannot guarantee that Digital Content will be suitable for every user and all devices. We accept no liability for technical failures.

10. Intellectual property rights

10.1 Intellectual Property Rights to all Written Material, whether held on paper, electronically or magnetically and Digital Content is owned by us or our licensors and shall remain vested in us or our licensors. No Intellectual Property Rights are transferred to you.

10.2 All our rights reserved. No part of our Written Material, Goods or Digital Content may be reproduced, copied, modified, loaned, and reverse engineered to create works based on the whole or any part of the Written Material, Goods or Digital Content. You agree to use the Goods and Digital Content for your own personal use.

11. Price of Training Courses and delivery charges

11.1 The prices of the Training Course will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Training Courses are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of a Training Course that you ordered, please see clause 11.5 for what happens in this event.

11.2 Prices for our Training Courses may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

11.3 The price of a Training Course includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery or performance, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.

11.4 The price of a Training Course does not include delivery charges, assessment or professional fees, or customs charges that you may need to pay for each parcel that is exported from the UK . Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our pricing pages or contact us.

11.5 It is always possible that, despite our reasonable efforts, some Training Courses on our site may be incorrectly priced. If we discover an error in the price of the Training Course you have ordered we will inform you in writing to advise you of this error and we will give you the option of continuing to purchase the Training Course at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Training Course to you at the incorrect (lower) price.

12. How to pay

12.1 Payment for the Training Course and all applicable delivery charges is in advance. We may provide you with the option to pay the invoice for your Training Course in equal monthly instalments over a [2], [4] or [6] month period after placing an order for Training Courses subject to you following our instructions to make arrangements to pay the remaining payments when they become due and on time.

12.2 You can pay for Training Course online using a debit card or credit card, by bank transfer, or someone else can pay for the course on your behalf.

12.3 An administration fee of £30 plus VAT will be payable by you if remaining payments are not paid when they become due and on time.

12.4 If an invoice is being paid by instalments and payments are not made to us when they are due to us, we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of Barclays Bank Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

12.5 When payments are overdue we may suspend the Training Course with immediate effect until the outstanding amount has been paid in full. We will contact you to tell you this. This does not affect our right to charge you interest under clause 12.4.

13. Our liability

13.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

13.2 We only supply the Training Course for domestic and private use. You agree not to use the Training Course for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.3 We do not in any way exclude or limit our liability for:

a. death or personal injury caused by our negligence;
b. fraud or fraudulent misrepresentation;
c. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
d. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples);
e. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
f. breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and
g. defective goods under the Consumer Protection Act 1987.

14. Events outside our control

14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 14.2.

14.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

15. Communications between us

15.1 When we refer, in these Terms, to "in writing", this will include e-mail.

15.2 If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail to info@eagle-education.co.uk or by pre-paid post to Eagle Education and Training Limited at Unit B Brymbo Enterprise Centre, Blast Road, Brymbo, Wrexham, LL11 5BT. We will confirm receipt of this by contacting you in writing, normally by e-mail. If you are exercising your right to cancel under clause 7, please see that clause 7 for how to tell us this.

15.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

16. Other important terms

16.1 The minimum contract periods for Training Courses are 6 (six), 12 (twelve) or 18 (eighteen) months from the date the contract was formed as set out in clause 7.2. The duration of your contract will be confirmed in the Order Confirmation and Despatch email.

16.2 Under this contract we will cease to provide Goods, Services and Digital Content for your Training Course as modules are achieved and once the minimum contract period has ended. Contract periods may be extended for an agreed fee.

16.3 An assessment (examination) service does not form part of your Training Course. This service needs to be purchased separately from AAT Approved Assessment Venues and a separate contract will be formed between you and them.

16.4 We will not be liable or responsible for any failure of services or duties provided by the AAT or AAT Approved Assessment Venues.

16.5 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

16.6 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

16.7 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

16.8 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

16.9 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

16.10 Please note that these Terms are governed by English law. This means a Contract for the purchase of Goods through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

16.11 When you register as a student of the professional bookkeeping or accountancy membership body, you are bound by professional ethics which require you to behave professionally and ethically at all times.

16.12 We reserve the right to cancel this contract and withdraw our obligations under these terms if you breach our terms and conditions and policies.

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